HOW TO REDEEM PASSES ONLINE

The process is very straightforward, but we’ve put together this step-by-step guide to help you get acclimated to the system. If you don’t want to redeem online, no problem, you can always give us a call or come in and see us and we can get your tickets the old fashioned way.

By far the easiest way to redeem your pass is to have it linked to your email address. If you received your passes as a gift, or have never given us an email, give us a call so we can make sure your account is linked to your passes.

If you have any questions or problems, please don’t hesitate to give us a call at 805-489-2499.

1. LOG ON

If you haven’t already done so, you’ll need to set up an account for our ticketing website. The account is linked to your email address that we have on file. Once you have entered your email address and password, click Login.

2. FIND TICKETS

Next you’ll arrive at your home page where you can check on all aspects of your account. To simply buy tickets, click on TICKETS at the top of the page. If you’re on a mobile device, you may have to click on a menu icon to reveal the TICKETS link.

3. SELECT YOUR PERFORMANCE

You’ll be given a list of performances to select from. Select the correct show date and time. Note that the BUY button for each show is underneath the performance date and time.

4. SEAT INFORMATION

Now you have some options. You can choose what section you’d like to sit in (Center Pews, Side Pews, or Tables), or you can select what price level you’d like to pay. You can change these settings by using the drop down menu.

After that select the number of seats and whether or not you want to keep them all together. Then click CHOOSE YOUR SEATS

5. CHOOSE YOUR SEATS

The system will have chosen some seats for you based on your preferences. If those seats look good to you, click BUY TICKETS SHOWN ABOVE. You’ll notice that the system defaults to the ADULT ticket price. DO NOT CHANGE THIS unless you are purchasing additional tickets on top of your Pass Holder tickets.

If you prefer different seats or want to select your own off the map, read Step 5, if not skip to Step 6.

6. SELECT YOUR OWN SEATS

If you want other seats, click on the seating map. If you hold down your mouse you can move the map around and see all the available and taken seats in the venue. Available seats are grey, taken seats have a little person icon on them. Once you see the seats you want, click on them and hit Change to Newly Selected Seats. You’ll then be asked to confirm these seats (leave them as Adult seats unless purchasing additional tickets) by pressing Buy Tickets Shown Above.

7. SHOPPING CART

Your shopping cart will pop up and show you the tickets, date, and time. Please confirm that all of the information is correct. To use your passes, click Redeem My Passes/Gift Certificates. Don’t worry, that Convenience Fee will magically disappear.

8. REDEEM PASSES

You’ll see all the passes connected to your account. Select the first pass you want to pay with and hit APPLY.

9. DO IT AGAIN?

If you’re only getting one seat, skip to the next step. If you’re redeeming more than one pass, you’ll need to repeat the process again or you’ll be asked to pay $ for your additional seats. In this example there are two tickets being redeemed by two passes. So if you have 4 passes, you’ll need to do this process four times. Don’t worry, it’s very fast (and that convenience fee will magically disappear).

10. CHECK OUT

When you are finished entering your passes click you’re almost done. But you MUST hit CHECKOUT AND PAY. ​(See? No fee!)

11. CONFIRMATION

You’re almost done! Select if you would like your tickets emailed (preferred) or held atWill Call. Note that if you choose email YOU DO NOT HAVE TO PRINT THEM, no matter what this screen says. We’re trying to save paper, so just show them to us on your mobile device.

Also on this screen you can tell us anything special about the occasion. Celebrating a birthday or anniversary, any wheelchairs in your party? We’d love to hear about it. The more information we have, the better experience we can provide you.

Make sure to click that you agree to the Terms and Conditions before moving on.

12. YOU DID IT.

Your tickets are now confirmed!On this last page you can download your tickets, print a receipt, and see a calendar with all of your tickets for the the year.